Faq

Yes. You can find a more complete pre-paid rate, no credit card required option, no deposit option among other benefits are always available on our website www.masbymex.com.

Unfortunately no. However, we can guarantee the price you booked. If the vehicle you booked is not available we will upgrade to the next car category.

When you are about to complete your booking, a credit or debit card will be requested. Renter may skip the deposit if arrival flight ticket and departure flight confirmation is presented at the counter. This "No deposit" option applies only when renting in Cancun, Playa del Carmen, Tulum, Cozumel, La Paz, Loreto, Los Cabos and Puerto Vallarta. Do not apply for the following categories: Premium SUV (PFAR), Sport (XSAR), Sport Convertible (XTAR), Compact Convertible (CTAR), All Terrain (SJAR), Fullsize Van (FVMR, GVAR), Midsize SUV (IFAR), Standard SUV (SFAR), Luxury (LCAR) and Premium (PCAR). Contact us at +52 (33) 4170 8243 for more information.

If your reservation was confirmed directly with our call center representatives or through our website, please use the same channel to cancel it. Más by Mex does not charge for cancellations as long as you notify us about it 48 hours before the car pick-up time. If your booking was made through a third party website, please review their site policy to avoid cancellation charges.

The minimum age to rent a car in Mexico is 18. Renters between 18 and 25 will be charge with an additional $10.00 USD per day plus taxes.

Más by Mex is located on the major airports and cities in Mexico. For more information please go to the "LOCATIONS" section.

Más by Mex offers a wide range of vehicles to suit all your car rental needs, from economy to convertibles, SUV's and VAN's. For more information please go to the "DRIVE IN" section.

Yes, a drop off fee will apply depending the pick-up and drop-off locations.

Yes. If you reserved through our website for a location in Mexico, your rate includes more benefits and the required deposit will be of $1,500.00 MXN. Renter may skip the deposit if arrival flight ticket and departure flight confirmation is presented at the counter. This "No deposit" option applies only when renting in Cancun, Playa del Carmen, Tulum, Cozumel, La Paz, Loreto, Los Cabos and Puerto Vallarta. Except for the following categories: Premium SUV (PFAR), Sport (XSAR), Sport Convertible (XTAR), Compact Convertible (CTAR), All Terrain (SJAR), Fullsize Van (FVMR, GVAR), Midsize SUV (IFAR), Standard SUV (SFAR), Luxury (LCAR) and Premium (PCAR).

Yes, within Mexico you can drive between states. If you rent the car outside Mexico City and want to drive it there, please notify our call center in advance so we can provide you with a vehicle that comply with the Mexico City traffic regulations. If you rent the vehicle in Mexico you can also drive into the United States with the anticipated recruitment of our United States Insurance (USI). If you rent the vehicle on the U.S. you cannot cross over to Mexico. For the moment, vehicles cannot cross the border to southern countries.

The fee is based on 24 hours periods. You will have 1 hour as courtesy at the time you return the vehicle.

Más by Mex fee's does not include fuel. Vehicles must be returned with the same amount of fuel as at the start of rental to avoid refueling charges.

The rent is for a period of 24 hours. You do have 1 hour courtesy to return the car. After that time you will be charged for another rental day.

If you are renting within Mexico, your rate already includes Total Coverage (CT). Please read our terms & conditions regarding insurances and waivers for more information.

All of our rates displayed at www.masbymex.com, within Mexico, includes coverage against claims for injury/damage you cause to third persons/their property up to $750,000.00 MXN. Limits the responsibility of the customer over the rented vehicle to a deductible of 0% of the car value, in case of accident or theft. Theft, vandalism or damage to parts and accessories are NOT covered. Also, you will be covered for medical expenses in case of accident in the rented vehicle up to $40,000.00 MXN per occupant or up to the total number of passengers according to the characteristics of the automobile. Also we will waive all, or a portion of, the cost of a roadside assistance service call up to the amount of $5,000.00 MXN per incident. Benefits include emergency road service towing, winching, jump start, flat tire change, lockout service, and emergency fuel delivery.

We recommend to call directly to your insurance provider for more information.

Child seats are $5.99 USD per day plus taxes each.

Yes. Different Hotspot and TravelTab units are available from $12.00 up to $21.99 USD per day plus taxes, depending the pick up location. Please ask for more information upon arrival.

Yes, additional drivers must comply with the same initial requirements (Valid Driver's licence and ID). Your rate with Más by Mex already includes 2 additional drivers free of charge.

Yes. Más by Mex requires that the driver's license name and the credit card used for the deposit match in order to proceed with the rental.

Please contact us at +52 (33) 4170 8243 and ask for an extension on the agreement to avoid phone calls and emails asking you to return the vehicle. Additional charges for the agreement extension may be applied.

Call immediately to +52 (33) 4170 8243.

Call immediately to +52 (33) 4170 8243.

Drive to a safe location and switch the tire for the spare one. You can also call +52 (33) 4170 8243 for assistance.

Please call immediately to +52 (33) 4170 8243. The client will be responsible for the additional charges this may incurr.

Call immediately to +52 (33) 4170 8243 to find out how you can get a duplicate. Most of our cars are brand new, so to create a duplicate will take a sophisticated procedure and the assistance of the dealership. The charges will be full responsibility of the client.

Yes. Más by Mex Rent A Car can provide roadside assistance by calling to +52 (33) 4170 8243. Additional charges may apply.

It is client's responsibility to re-fuel the vehicle. If you require assistance please call to +52 (33) 4170 8243.

To obtain a copy of your rental agreement please call +52 (33) 4170 8243. You can also contact us via email: customer.care@mexrentacar.com.

If you forgot any item on the vehicle that was just delivered, make sure you call directly to the local office or to the number +52 (33) 4170 8243. We recommend to call immediately to report your forgotten items and we will do our best to find them.

Our policy marks 30 days after the item was found.

In case of any claim, please contact our Customer Care department at +52 (33) 4170 8243. You will always have the option to contact us by email: customer.care@mexrentacar.com.