Yes. You can find a more complete pre-paid rate, no credit card required option, no deposit option among other benefits are always available on our website www.masbymex.com.
Unfortunately no. However, we can guarantee the price you booked. If the vehicle you booked is not available we will upgrade to the next car category.
When you are about to complete your booking, a credit or debit card will be requested. Renter may skip the deposit if arrival flight ticket and departure flight confirmation is presented at the counter. This "No deposit" option applies only when renting in Cancun, Playa del Carmen, Tulum, Cozumel, La Paz, Loreto, Los Cabos and Puerto Vallarta. Do not apply for the following categories: Premium SUV (PFAR), Sport (XSAR), Sport Convertible (XTAR), Compact Convertible (CTAR), All Terrain (SJAR), Fullsize Van (FVMR, GVAR), Midsize SUV (IFAR), Standard SUV (SFAR), Luxury (LCAR) and Premium (PCAR). Contact us at +52 (33) 4170 8243 for more information.
If your reservation was confirmed through the website www.masrentacar.com or through our Reservations Center at +52 33 4624 2114, please use the same channel to cancel it. If your reservation is cancelled 10 days before the pick up date and time, you will receive the corresponding refund (Even if you have not contracted the Flex + Refund Insurance). Otherwise, no refund will apply. If you have contracted the Flex + Refund Insurance, you can request your refund up to 1 day before the date and time of collection. By purchasing this insurance you can modify the dates of your reservation at no additional cost, you only have to cover the rate leveling fee. Refunds may be reflected on your statement for up to 15 business days.