Yes. You can find a more complete pre-paid rate, no credit card required option, no deposit option among other benefits are always available on our website www.masbymex.com.
Unfortunately no. However, we can guarantee the price you booked. If the vehicle you booked is not available we will upgrade to the next car category.
When you are about to complete your booking, a credit or debit card will be requested. Renter may skip the deposit if arrival flight ticket and departure flight confirmation is presented at the counter. This "No deposit" option applies only when renting in Cancun, Playa del Carmen, Tulum, Cozumel, La Paz, Loreto, Los Cabos and Puerto Vallarta. Do not apply for the following categories: Premium SUV (PFAR), Sport (XSAR), Sport Convertible (XTAR), Compact Convertible (CTAR), All Terrain (SJAR), Fullsize Van (FVMR, GVAR), Midsize SUV (IFAR), Standard SUV (SFAR), Luxury (LCAR) and Premium (PCAR). Contact us at +52 (33) 4170 8243 for more information.
If your reservation was confirmed directly with our call center representatives or through our website, please use the same channel to cancel it. Más by Mex does not charge for cancellations as long as you notify us about it 48 hours before the car pick-up time. If your booking was made through a third party website, please review their site policy to avoid cancellation charges.